Support

Getting help

Contact paylendar@gmail.com for technical help, purchase problems, complaints or privacy requests. Include your platform, app/system version and a short description. You do not need to send your planner database or financial records. The links below provide official Apple controls: Apple / App Store, reportaproblem.apple.com, Apple / iCloud.

Provider and contact

Paylendar is provided by Jan Kazubski. Contact for support, complaints and privacy requests: paylendar@gmail.com. Seller information is also available in the App Store. Jan Kazubski is the controller of personal data processed for Paylendar's purposes described below. Apple separately handles its accounts, store and services under its own terms.

Devices and access

Use a compatible system and app version; current requirements are shown in the App Store. No separate Paylendar account is required. Purchases need access to Apple's store; synchronization needs Premium, iCloud, available storage and connectivity. Features and system permissions can differ between iOS, iPadOS and macOS.

Sync or restore not working?

Check Premium, the Paylendar sync setting, your iCloud account, connectivity, free iCloud space and compatible app versions on each device. A changed iCloud account can stop sync. Restore purchases with the purchasing Apple Account; it does not itself recover locally lost plans. After cloud deletion, use the separately confirmed restart control to upload local data again; pending deletion must first complete. Contact us before deletion or reinstallation if you need to preserve data.

The cloud-delete action appears after cloud data is found, or to retry a pending deletion. A failed check does not mean the cloud is empty. If another device has recreated cloud data, contact support before restarting. Check both device and iCloud storage; an incompatible data format requires an app update.

Update Paylendar on every device: older versions that do not support the cleaned deletion markers can stop synchronizing when they encounter the newer data format. Updating one device does not erase local copies on another.

Premium and iCloud

With active Premium, synchronization starts automatically if no synchronization choice was previously saved on that device. This can upload existing plans as well as new entries. A saved choice to disable it is respected. Check or change the setting in Paylendar. Data is exchanged with the private CloudKit database associated with your iCloud account, including planner content, images, shared currency, display scope and reminder time. Use the same iCloud account on devices you want to synchronize.

Opening the data-management section on the iCloud screen may contact Apple to check the account and whether Paylendar cloud data exists, even without Premium or with sync disabled. This check uses a pseudonymous account identifier, does not fetch planner contents and does not turn synchronization on.

Turning synchronization off

Disabling sync stops exchange on that device; it does not delete local or cloud data. Other enabled devices can continue syncing. Premium expiry stops sync without automatically erasing data. Renewing, restoring Premium or enabling sync can restart exchange. The setting is per device. Cancelling a subscription, disabling sync and deleting data are separate actions.

Premium access follows the entitlement confirmed by the store, including any active grace period. The stated expiry date triggers a refresh; a temporary network error does not by itself cancel previously confirmed access.

Notifications, images and widgets

From version 1.3.1, saving the first plan with reminders enabled can enable reminders on that device and request system permission if needed. You can change this in Paylendar and in system notification settings.

For active plans with reminders enabled, the app schedules daily reminders for the earliest unsettled occurrence, including overdue items. Reminders use a limited queue scheduled ahead; reopening the app refreshes it. Marking an item settled in Paylendar or disabling its reminder changes future scheduling. A payment made outside the app does not update its status automatically.

Reminders are scheduled locally and can show names, amounts and account labels on the lock screen. Their delivery depends on permissions, system settings and device state; every reminder is not guaranteed. Silent Apple notifications also support CloudKit sync. Widgets use a local shared copy of data and selected images and may show older information. Selected images are copied into app storage and may be synchronized; do not assume image metadata is removed. Appearance and notification permissions are device specific.

When preparing widget data, the app checks Premium access and attempts to remove the local widget cache and its images if access is unavailable. File errors can delay cleanup; the system controls when the displayed widget refreshes.

Apple Watch exchanges payment names, amounts, dates, statuses, optional account names and technical identifiers with your paired iPhone through WatchConnectivity, independently of Premium and iCloud sync. The watch keeps a local copy shared with complications, plus queued actions and their results. Updates and deletions appear after successful data exchange; complications can show older data.

Planner data

The app stores plan names, amounts, currency labels, dates, schedules, status and history, notes, links, tags, organizational accounts, selected images and settings on your device. The app does not send planner content to the developer's own server or to RevenueCat. Changing the currency changes labels, not numerical amounts: Paylendar does not perform currency conversion.

Deleting data

Ending or archiving a plan does not erase it. In the updated app, deleting an item removes it from the visible planner and clears names, amounts, notes, URLs and images from its synchronization markers; minimal technical markers remain. Changes reach iCloud through successful synchronization, so earlier cloud content may remain until then. Deleting all Paylendar cloud data also removes those markers from its iCloud zone; local data and copies on other devices remain. Turning sync off, losing Premium or uninstalling does not erase iCloud.

On startup, the updated app also clears content from older local deletion markers, without requiring Premium or a network connection. Cleaning their iCloud copies requires subsequent successful synchronization. Update and launch the app on other devices too; earlier exports and backups can still contain previous content.

In the updated app, the data controls on the iCloud screen let you export local plans, history, images and settings to JSON and request deletion of Paylendar's cloud data, without Premium. Export does not fetch missing cloud data and is not an import/restore feature. The app does not encrypt the export file; protect it and manage any copies or storage services you choose. The export also includes received records awaiting related data and minimal deletion markers, without the deleted names, amounts, notes, URLs or images. It does not include historical backup files, individual widget configurations or CloudKit account identifiers and transport metadata.

Before cloud deletion, disable sync on other devices. Confirm deletion in the app; local plans and technical backups remain. Sync on this installation stays blocked while deletion is pending or failed; retry rather than assuming completion. Restarting upload after confirmed deletion requires a separate confirmation, Premium and the same iCloud account. Other or older devices can retain data or re-upload it. Apple's storage controls are another option where available: Apple / iCloud. Delete local data and export copies separately; Mac uninstall can leave containers, and iOS offloading retains data. For assistance, including residual copies, contact paylendar@gmail.com. The developer cannot directly browse or remotely clear your private iCloud; the app performs your confirmed request through Apple.

Renewal, cancellation and restoration

Subscriptions renew automatically unless cancelled through Apple under the conditions shown at purchase. Manage or cancel them in your Apple Account subscription settings; deleting the app or disabling iCloud does not cancel billing. Access normally continues for the paid period. A one-time purchase does not renew. Restore purchases using the Apple Account that made the purchase. Restoring Premium is separate from restoring plans, but can activate iCloud sync under the rules above. The store account and iCloud account may differ.

Complaints and consumer remedies

Report a defect to paylendar@gmail.com, describing the problem, app/system version and desired remedy; never send full card details. We respond within the period required by applicable law, including 14 days for consumer complaints where Polish law requires it. You retain mandatory rights to conformity, correction and, where applicable, price reduction, termination, refund or damages. Apple handles store refund requests via reportaproblem.apple.com; this does not prevent a complaint to us. Withdrawal rights and any lawful loss of them for digital supplies depend on local law and the consent and disclosures at purchase, not a blanket “no refunds” rule.

Your privacy rights

Depending on applicable law, you can request access, correction, erasure, restriction and portability, object to processing based on legitimate interests and withdraw consent. Email paylendar@gmail.com; proportionate identity verification may be needed. GDPR requests normally receive a response within one month; any permitted extension is explained. You may complain to Poland's UODO or your competent local authority. Requests do not require Premium. We will explain limits where we cannot access data held only on your devices or private iCloud, and assist with the available controls. Providers also handle rights for their independent processing.